Refund Policy of Ahmer Tour & Travels
Effective Date: 12/02/2025
At Ahmer Tour & Travels, we strive to provide the best possible travel experience to our customers. However, we understand that sometimes plans change, and you may need to request a refund. This Refund Policy outlines the terms under which refunds will be processed for bookings made through our services.
1. Eligibility for Refunds
Refunds are applicable under the following circumstances:
- Cancellations: If you cancel your booking within the stipulated cancellation window mentioned in your booking confirmation, you may be eligible for a partial or full refund, depending on the terms of your booking.
- Trip Cancellations by Ahmer Tour & Travels: If we are unable to provide the services you booked due to unforeseen circumstances (e.g., cancellations, natural disasters), we will offer a full refund.
- Overcharging or Billing Errors: If there is an overcharge or billing error on our part, we will refund the excess amount.
2. Non-Refundable Situations
Refunds will not be provided in the following cases:
- If you cancel your booking outside the allowed cancellation window.
- If you do not show up for your scheduled trip or service.
- If the service or trip has been used or completed.
- If there are any changes in travel plans, accommodations, or other services that are non-refundable per the terms and conditions of third-party providers.
3. Refund Process
To request a refund, you must contact our customer support team at [Insert contact email/phone number] with the following details:
- Booking reference number
- Reason for the refund request
- Relevant documentation (e.g., booking confirmation, payment receipts)
Once we receive your refund request, we will process it within 5 business days. The refund will be issued to the original payment method used for the booking.
4. Cancellation Fees
For bookings that are eligible for a refund, a cancellation fee may be applied based on the following:
- Cancellation made 15 days before the scheduled date: 90% of the total booking cost will be refunded.
- Cancellation made less than 15 days before the scheduled date: 40% of the total booking cost will be refunded.
Please refer to your specific booking confirmation for the detailed cancellation policy.
5. Timeframe for Refunds
Refunds will generally be processed within 5 business days from the approval date. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
6. Contact Us
If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:
Ahmer Tour & Travels
Krangsoo Mattan, Anantnag, 192125
Email: info@ahmertravels.com
Phone: +91-7006051863, +91-9906012615, +91-7006352041